网购台灯到货后，一封说清问题的消息

Ning ordered a small desk lamp for her reading corner. When the parcel arrived, she checked the box before putting it away. The lamp worked, but its colour was black instead of the white she had chosen. She opened the order details and compared the product name and colour with the label on the box.

小宁为阅读角买了一盏小台灯。快递到了，她先检查盒子，再收起来。台灯能正常使用，但颜色是黑色，不是她选的白色。她打开订单详情，把商品名称和颜色与盒子上的标签比较。

She began a message to the seller: 'Hello, my lamp arrived today. I ordered the white version, but I received a black one.' She attached a photo of the lamp and its label. She avoided writing that the seller had deliberately sent the wrong item, because she did not know why the difference had happened.

她开始给卖家写消息：你好，我的台灯今天到了。我订的是白色款，但收到的是黑色款。她附上台灯及标签的照片。她没有写卖家故意发错，因为她并不知道差异是怎么产生的。

Ning added, 'Could you tell me whether an exchange is possible? Please let me know the next steps and whether there would be any return shipping cost.' In this story, the seller checked the order and offered an exchange. They also confirmed the return address in the order conversation, so both sides had the same information.

小宁补充：能告诉我是否可以换货吗？请说明下一步怎么做，以及是否会产生退回运费。在这个故事里，卖家核对订单后同意换货。双方还在订单对话里确认了退回地址，确保掌握相同信息。

Before sending the lamp back, Ning read the seller's instructions and asked one more question about the packaging. She kept the conversation in the order record. The exchange in this story is one agreed arrangement, not a promise about every shop. Her useful skill was describing the issue clearly and asking before making assumptions.

寄回之前，小宁阅读卖家的说明，又问了一个包装问题。她把沟通保留在订单记录中。故事里的换货是双方商定的一次安排，不代表所有店铺都会如此。她学到的实用技能，是清楚说明问题，并在作出假设前先询问。

I ordered a white lamp, but I received a black one.

我订了一盏白色台灯，但收到的是黑色的。

Could you tell me whether an exchange is possible?

能告诉我是否可以换货吗？