投诉写得有力，不靠夸大

Subject: Request to review the room issue, booking AB123. I stayed in room 204 on Tuesday night. My confirmation described a quiet room away from the lift, but the assigned room was directly beside it. I reported the repeated door noise to reception at about ten thirty. The member of staff said no alternative room was available that evening.

主题：请求复核房间问题，预订 AB123。我周二晚入住 204 房。确认信息描述的是远离电梯的安静房间，但实际安排的房间紧邻电梯。我约十点半向前台反映反复的开门噪声。工作人员表示当晚没有其他房间可换。

The noise interrupted my sleep several times, and the location did not match the room description in my confirmation. I have attached a copy of that description and the message I sent during the stay. I understand that reception could not create an available room, and I am not making a claim about the intentions of the individual staff member. My concern is the difference between the confirmed arrangement and the room provided.

噪声几次打断睡眠，房间位置也与确认中的描述不符。我附上相关描述副本及入住期间发出的消息。我理解前台不能凭空变出空房，也不是在指控个别员工的动机。我关注的是确认安排与实际提供房间之间的差异。

Please review the booking and let me know whether a partial refund or another appropriate adjustment can be offered. I would appreciate a response within seven working days, or an explanation of when the review can be completed. I am open to discussing a reasonable resolution. Thank you for looking into the specific issue and explaining the next step in your process.

请复核预订，并告知能否提供部分退款或其他合适调整。希望七个工作日内收到回复，或获知复核何时可以完成。我愿意讨论合理解决办法。谢谢调查这个具体问题，并说明处理流程的下一步。

The room did not match the description in my confirmation.

房间与我的确认信息中的描述不符。

Please explain whether a partial refund can be offered.

请说明能否提供部分退款。