行程改变,先问清改订条件
使用虚构预订对话练习比较选项,不假定任何公司的退改政策。
内容更新:
进入本课练习 →这一课学什么
- 询问预订适用条件
- 比较时间与总费用
- 确认后再同意修改
询问当前预订适用的条件
Traveler: I have a booking for the ten o’clock boat trip tomorrow, but my arrival time has changed. Could you tell me whether this booking can be moved to the afternoon? Agent: I can check the conditions attached to your booking. Please give me the reservation number. Different ticket types have different change options, so I should confirm yours first.
旅客:我订了明天十点的游船,但到达时间变化了。能否告诉我这笔预订能不能改到下午?客服:我可以检查你这笔预订附带的条件。请提供预订编号。不同票种有不同更改选项,所以我应该先确认你的。
比较选项,不只听一个数字
Agent: For this example booking, the two o’clock trip has space and the change would cost twelve units in total. The four o’clock trip would cost eight units, but it returns at six. Traveler: I need to be back before five, so the earlier trip is more suitable. Does the twelve-unit total include the change fee and any price difference? Agent: Yes.
客服:在这个示例预订中,两点的船有余位,更改总计需十二个货币单位。四点的船需八个单位,但六点才返回。旅客:我需要五点前回来,所以较早班次更合适。十二个单位的总价包括改订费和差价吗?客服:包括。
明确授权与最终确认
Traveler: Thank you. Please move my booking to two o’clock tomorrow for the total you confirmed. Agent: The change is complete. I have sent an updated confirmation. Traveler: I will check the date, departure time, and meeting point now. Please let me know if I should use the new confirmation instead of the original one. Agent: Yes, please use the updated version.
旅客:谢谢。请按你确认的总价,把预订改到明天两点。客服:已改好,我发了更新确认。旅客:我现在核对日期、出发时间和集合地点。也请说明是否应该使用新确认,替代旧版本。客服:是的,请使用更新后的版本。
whether this booking can…
把问题限定到当前预订,避免假定一家公司所有票都采用相同规则。
Could you check whether this booking can be changed?
能否检查这笔预订是否能更改?
Does…the total include…?
对报价范围追问,区分总费用与其中一个费用项目。
Does the total include the fee and the price difference?
总价包括手续费和差价吗?
常用词句
- conditions attached to
- 附带的适用条件
Please check the conditions attached to my reservation.
请检查我的预订所附的适用条件。
- reservation number
- 预订编号
I can provide the reservation number in a moment.
我可以马上提供预订编号。
- in total
- 总计
How much would the change cost in total?
这次更改总共需要多少钱?
- price difference
- 差价
Does that amount include the ticket price difference?
那个金额包括票价差额吗?
- updated confirmation
- 更新后的确认凭证
Use the updated confirmation at the meeting point.
请在集合地点使用更新后的确认凭证。