晚到酒店,提前说清楚
练习入住前告知晚到、确认接待时间和备用联系方式。
内容更新:
进入本课练习 →这一课学什么
- 说明预计到达时间
- 确认入住操作
- 礼貌询问延误后的办法
发送第一条消息
Guest: Hello, I have a room booked for tonight under the name Lin Chen. My train is delayed, so I expect to arrive around ten thirty rather than eight. Will the reception desk still be open then? Please let me know if I need to do anything before I arrive.
住客:你好,我今晚订了房,预订姓名是 Lin Chen。火车晚点了,预计十点半左右到,不是八点。那时前台还开着吗?如果到之前需要做什么,请告诉我。
酒店给出具体安排
Reception: Thank you for telling us. The desk is open until eleven tonight, so your current arrival time is fine. Please use the main entrance beside the blue sign. If your train is delayed again, send us another message. We can then explain the late arrival procedure for your booking.
前台:谢谢告知。今晚前台开到十一点,你目前的到达时间可以。请走蓝色牌子旁的正门。如果火车再次晚点,请再发消息。届时我们可以说明与你这次预订有关的晚到手续。
确认而不猜测
Guest: Thank you. I will use the main entrance and bring my booking confirmation. If I may arrive after eleven, I will contact you before the desk closes. Is this message service the best way to reach you? Reception: Yes, we will monitor it tonight. We look forward to welcoming you.
住客:谢谢。我会走正门,并带好预订确认。如果可能十一点后到,我会在前台关门前联系。这个消息渠道是联系你们的最佳方式吗?前台:是的,今晚我们会查看这里的消息。期待接待你。
expect to arrive around…
用 expect 和 around 标记预计时间,避免把尚未确定的到达当成保证。
I expect to arrive around ten thirty.
我预计十点半左右到达。
If…before…
用条件和截止时点说明何时触发联系动作。
If I am delayed again, I will contact you before eleven.
如果再次延误,我会十一点前联系你。
常用词句
- under the name
- 以……的姓名
The reservation is under the name Lin Chen.
预订姓名是 Lin Chen。
- delayed
- 延误的
My train is delayed by about an hour.
我的火车大约晚点一小时。
- reception desk
- 前台
The reception desk closes at eleven tonight.
今晚前台十一点关闭。
- procedure
- 手续;步骤
Please explain the late arrival procedure for this booking.
请说明这次预订的晚到手续。
- confirmation
- 确认凭证
I will bring a copy of my booking confirmation.
我会带一份预订确认凭证。